8/15/2023

Extended Review on the User Evaluation of Teleoperation Interfaces for Professional Service Robots

Sankar, Gaayathri; Djamasbi, Soussan; Buchler, Norbou; Li, Jane; and Xiao, Jing, "Extended Review on the User Evaluation of Teleoperation Interfaces for Professional Service Robots" (2023). AMCIS 2023 Proceedings. 10.
https://aisel.aisnet.org/amcis2023/sig_hci/sig_hci/10

Remote-controlled robots can reduce the risks faced by workers in dangerous environments. To develop teleoperation interfaces that can control robots remotely, a framework for user evaluation is needed to not only provide valuable actionable design insights but also to serve as a valid instrument for assessing design efficacy and success. A recent systematic literature review (SLR) focusing on subjective measures for evaluating teleoperation interfaces at the workplace shows a paucity of validated constructs and behavioral models. To extend this review, we will examine user attributes that have been mentioned in these reviewed studies. User attributes are important for creating solutions that meet user needs and provide positive experiences. They also play a major role in shaping perceptions of technology. By drawing on two influential frameworks in information systems (IS) literature, we aim to develop a behavioral model for predicting the adoption and effective use of teleoperation interfaces in the workplace.